Shipping and Delivery

Shipping Questions

 

Q1:  How can I track my order logistic?

Most of our orders are shipped via FedEx, UPS, DHL, or USPS depending on the order value and/or the weight. You can track your order on the AfterShip website: track.aftership.com by entering the tracking number or pasting your number into your browser's search bar. If your item has not arrived by the estimated delivery date, allow an extra day or two then Contact Us and we will be happy to help you check the status of your shipment. 

Q2: Where do you ship?

Currently, we only ship to the United States.

 

Q3: What is the "standard shipping method"?

The standard shipping method refers to the courier that we consider based on your address and product weight, value, category, etc., usually has the following features:
1: Fast logistics: usually within 5-15 Business days
2: Free shipping: no additional shipping costs for all items.
3: Prioritize the non-duty shipping method, but there is still a small possibility of duty generating. unfortunately, If any custom tax generated, please kindly bear it by yourself, thank you for your understanding.

Q4: I have received a tracking number, but why is my package not showing any movement?

Please allow up to 3 business days for processing of your order. Once your order ships, you will get a shipment notification email from us with the package tracking number so you can follow its progress. You can expect to receive your order within 5-12 business days of your order's processing.

Tracking information can also be conveniently found by track.aftership.com

more questions about shipping please click here.

Delivery Questions

Q1: My order shows it has been delivered, but I didn’t get it. What should I do?

If your tracking number shows that your order has been delivered, but you have not received it, please contact the carrier directly with your tracking number.

Please verify the address that the order was shipped to by logging in your account. If your shipping address is correct, check around the delivery area for a safe place the carrier may have placed the package like nearby bushes, a back door, or garage. Check with family members, neighbors, a building manager, or others who may have accepted the package for you.

If you still cannot locate your package, please open a customer support ticket and we will begin an investigation at our warehouse.

 

Q2.What if I receive a damaged or defective item or the wrong item altogether?

If your order is received damaged, broken/defective, or is the wrong item, we will be happy to help make the situation right. Please follow the steps below in order for the mishap to be corrected as quickly as possible:

  • Contact our Customer Support team to report the problem within 14 days from your delivery date, please include a description of the damage/defect/wrong item and photos of the productCLICK HERE to contact Customer Support. 

Please read our refund policy here.