Returns, Refunds, Warranty
Q1: Can I return my items if I change my mind?
We are very sorry that, due to a large number of orders and the limited number of warehouse staff, we do not process any return orders. If you receive a defective product, please check the refund policy and contact us. sorry for all the inconvenience, thanks for understanding.
Q1: How can i apply for a refund?
Since we do not support account or user function, so you do not have a button to apply for a refund, sorry for that, please just email us via firstname.lastname@example.org to request a refund.
ABOUT DEFECTIVE PRODUCT
While we all would prefer that. all products work as expected, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work normally straight from the factory. Usually, there's nothing you or store.aftership.com could have done to prevent it.
If you purchased an item which takes effect 14 days after the order is done, please have your order information at hand and contact us directly here:
Refunds are allowed if we receive your request within 14 calendar days from delivery, to request a return for a defective item, please Contact Us with a description of the damage/defect and include photos of the product to speed-up return processing.
Regarding refunds, please note this:
we will determine the proportion of refunds based on the defect level of the product, for example: if the product is completely damaged and the production function cannot be achieved, we will operate a full refund, but if the product is slightly defective, completely Without affecting the function, we will refund about 30%, please understand this.
ABOUT NON-DEFECTIVE PRODUCT
We are very sorry, we do not process refunds and returns on non-defective orders, you can check it in the return policy as above.
Q2: When will I get my refund?
We will refund it within 3 working days if the refund conditions are met.
Q1: What is the store.aftership.com 14 Day Warranty?
The store.aftership.com 14 Day Warranty is your assurance that, from the time you receive your order and evaluate your purchase, we’ve got your back. If your order arrives damaged or becomes defective within 14 days of delivery, please contact us. We will respond to your request as soon as possible.
If 14 days have passed from the time you received your order to the time you contact us, your item is out of warranty and we will be unable to issue a replacement or refund.
Q2: I received an item that doesn’t look like the pictures on your site. What can I do?
If you receive an item that you feel has been misrepresented or is not as you were expecting, please contact us so we are aware of the concern. There is a very small probability that we sent the wrong product, so if you get the items as the products description, Usually, this request is considered a “change of mind.” If you wish to return/refund the item, please see our return/refund policy regarding this type of condition.